As a PSA (private security authority) approved contractor, we fully understand our obligations in supplying a consistently professional service to the licensed trade, private parties, corporate entertainment and other events where conflict must be professionally managed.

Our door supervisors, doormen or door stewards are PSA licensed, fire safety trained, insured and masters in the art of conflict management.

Skilled in identifying the early signs of potential conflict, thus preventing harmful and costly escalation, out people are positively and discreetly proactive in the delivery of their service.
Operating in teams, often including female and male staff, our people are acutely aware of the 'first and last impressions' that will be made by clients and consumers, as a direct result of the services supplied by door staff.

Door Supervisor Training

In order to qualify for a PSA door supervisors license, in addition to criminality vetting, applicants must have received formal industry and role specific training. The scope of door supervisor training comprises:

Role and responsibilities of door supervisors in the security industry environment

• Introduction to the role and the leisure and security industries
• Standards of behaviour
• Civil and criminal law
• Searching
• Arrest
• Drugs awareness
• Recording incidents and crime scene preservation
• Licensing law
• Equal opportunities
• Health and safety at work act
• Emergency procedures
  

Communication skills and conflict management

• Introduction to communication skills and conflict management
• Application of communication skills and conflict management